Try it now!

Table of Contents

Quality In-Flight Catering: Emirates Flight Catering - Part 8

789

Works Cited

Anon., 2006. Book reviews. European Journal of Cultural Studies, IX(1), pp. 121-123.

Annual Report 2012 - 2013 (2014) Emirates Airline. ekgroup.com

Archana, R. & Subha, M., 2012. A study on service quality and passenger satisfaction on Indian airlines. International Journal of Multidisciplinary Research, 2(2), pp. 50-63.

Bailey, J. (1977) Guide to Hygiene and Sanitation in Aviation. World Health Organisation. Geneva. 2nd Edition. http://www.who.int/ihr/ports_airports/aviation_guide_p1_en.pdf

Booth, M., 2010. LSG Sky Chefs White paper: Differentiating In-flight services. [Online]
Available at: http://www.lsgskychefs.com/fileadmin/lsgskychefs/downloads/other/ lsg_sky_chefs_whitepaper_april10.pdf [Accessed 20 August 2014].

Bowen, J. & Sparks, B., 1998. Hospitality marketing research: A content analysis and implications for future research. International Journal of Hospitality Management, 17(2), pp. 125-144.

Butters Jr., G. R., 2003. Representing Black Britain: Black and Asian Images on Television By Sarita Malik. [Online]
Available at: http://www.scope.nottingham.ac.uk/bookreview.php?issue=nov2003&id=462&section=book_rev [Accessed 23 May 2013].

CANADEAN (2014) Emirates Flight Catering: Foodservice, Company Profile, SWOT and Financial Report. Leading Market Research.https://www.leadingmarketresearch.com

Chang, Z., Yeong, W. & Loh, L., 1997. Case studies: Critical success factors for in-flight catering services - Sngapore airport terminal services' practices as management benchmarks. The TQM Magazine, 9(4), pp. 255-259.

Clark, D., Lotto, L. and Astuto, T. 1984. Effective schooling and school improvement: A comparative analysis of two lines to inquiry. Educational Administration Quarterly 20, pp. 41-68

DCA Malaysia (2006) Guidelines for Inflight Catering. Ministry of Health Malaysia. Ministry of Transport Malaysia. http://fsq.moh.gov.my/v4/images/filepicker_users/5ec35272cb-78/Perundangan/Garispanduan/Katering/Inflight-Catering_01042014.pdf

DeHart, R., 2003. HEALTH ISSUES OF AIR TRAVEL. Annual Review of Public Health, Volume 24, pp. 133-151.

EKFC Company Information Page (2014) Company Information. Emirates Flight Catering http://www.ekfc.com/CompanyInformation.asp [Accessed on 9th Aug. 2014]

EKFC Home Page (2014) Welcome to the exciting world of Emirates Flight Catering. Emirates Flight Catering. http://www.ekfc.com/ [Accessed on 9th Aug. 2014]

EKFC The Environment Page (2014) Company Information. Emirates Flight Catering http://www.ekfc.com/EFC_Environment.asp [Accessed on 9th Aug. 2014]

Emirates (2014) Dining. The Emirates Experience. http://www.emirates.com/english/flying/dining/dining.aspx [Accessed on 9th Aug. 2014]

Fortes, J., Ol & iveira, A., 2010. An empirical study of catering costs in an emerging airline market. [Online]
Available at: http://www.academia.edu/2771945/ An_Empirical_Study_of_Catering_Costs_in_an_Emerging_Airline_Market [Accessed 20 August 2014].

Frost, F. & Kumar, M., 2001. Service quality between internal customers and internal suppliers in an international airline. International Journal of Quality and Reliability Management, 18(4), pp. 371-386.

Gillen, D. & Morrison, W., 2005. Regulation, competition and network evolution in aviation. Journal of Air Transport Management, 11(3), pp. 161-174.

Hatakka, M., 2000. Hygienic quality of foods served on aircraft. [Online]
Available at: http://ethesis.helsinki.fi/julkaisut/ela/elint/vk/hatakka/hygienic.pdf [Accessed 20 August 2014].

Hennink, M., Hutter, I. and Bailey, A. (2011) Qualitative Research Methods. SAGE Publications Ltd

Jones, P., 1995. Developing new products and services in flight catering. International Journal of Contemporary Hospitality Management, 7(2/3), pp. 24-28.

Jones, P. (2004a). How big is the airline catering industry? Aircraft Interiors Expo, 31 March, Hamburg, Germany.

Jones, P. (2004b). Flight Catering. Oxford: Elsevier Butterworth Heinemann.

Jones, P. (2007) Flight-Catering, in Becker, H. And Grothues, U. (2006) Catering-Management Portrait einer Wachstumsbranche in Theorie und Praxis, Behr’sVerlag: Hamburg Chpt 1.4.1, p. 39-55

King, M. (2013) In-flight catering services market to be worth $16.5 billion by 2018. Companies and Markets. May 16, 2013 https://uk.finance.yahoo.com/news/flight-catering-services-market-worth-000000086.html [Accessed on 13th Aug. 2014]

Liou, J. & Tzeng, G., 2007. A non-additive model for evaluating airline service quality. Journal of Air Transport Management, 13(3), pp. 131-138.

Malik, S., 2002. Representing Black Britain: Black and Asian Images on Television/ Edition 1. London: Sage Publications.

McKool, A., 1995. In-light catering management. New York: John Wiley & Sons.

Miller, D. 1983. Handbook of research design and social measurement. 4th ed. London: Longman.

Murray, M., 1994. High tea and other meals in air. Hospitality, 142(February), pp. 30-31.

Riwo-Abudho, M., Njanja, L. & Ochieng, I., 2013. Key success factors in airlines: Overcoming challenges. European Journal of Business Management, 5(30), pp. 84-88.

Parast, M. M. & Fini, E., 2010. The effect of productivity and quality on profitability in US airline industry: An emprical investigation. Managing Service Quality, 20(5), pp. 458-474.

Rhoades, D. & Waguespack, B., 2008. Twenty years of service quality performance in the US airline industry. Managing Service Quality, 18(1), pp. 20-33.

NIIT Technologies (2013) Services viz. Meal, Equipment and Bonded Stores. QOSMOS – Inflight Catering Management Solution. NIIT Technologies. Under Licensing Agreement with Qatar Airways.. http://www.niit-tech.com/sites/default/files/Inflight%20Catering%20Management_New_30072013.pdf

Stuck on the middle of your report and don’t know how to proceed? Perhaps, you’d want a completely new one? Buy reports online from Pro-Papers! This is a great writing service with years of experience, and our writers are always willing to help!

Romano, M., 1993. Airline food: Sky high. Restaurant Business, 2(15), pp. 66-68.

Rott, S., 2002. Mediating Gender 2. [Online]
Available at: http://www.genderforum.org/fileadmin/archiv/genderforum/mediating/rott.html
[Accessed 23 May 2013].

Sahu, P.K. (2013) Research Methodology: A Guide for Researchers In Agricultural Science, Social Science and Other Related Fields. Springer

Saseendran, S., 2014. Emirates flight catering expands, get accredition for food lab. [Online]
Available at: http://www.khaleejtimes.com/kt-article-display-1.asp?xfile=data/uaebusiness/2014/February/uaebusiness_February46.xml&section=uaebusiness
[Accessed 20 August 2014].

Shaw, S., 1985. Airline Marketng and management. London: Longman Group Company.

Tolpa, E., 2012. Measuring customer expectations of service quality: case airline industry. [Online]
Available at: http://epub.lib.aalto.fi/en/ethesis/pdf/12898/hse_ethesis_12898.pdf
[Accessed 20 August 2014].

Smith, O. (2013) 17 Milestones in the History of Airlines’ In-Flight Meals. The Daily Telegraph. Oct 11, 2013 http://skift.com/2013/10/11/17-milestones-in-the-history-of-airlines-in-flight-meals/ [Accessed on 10th Aug. 2014]

Wipro Technologies (2013) Inflight Catering Management. Solution. Wipro Ltd. (NYSE:WIT). October 2013 http://www.wipro.com/documents/inflight-catering-management.pdf [Accessed on 9th Aug. 2014]

Prideaux, B. and Moscardo, G. and Laws, E. (2006). Managing Tourism and Hospitality Services: Theory and International Applications. Wallingford, UK, Cambridge, MA: CABI Publishing

Yi-Chi Chang, Y and Jones, P. (2007). Flight Catering: An Investigation of the Adoption of Mass Customisation. Journal of Hospitality and Tourism Management 14(1), 1-10.

Appendices

Appendix 1 Standard for Control while Cooking Food

Source: DCA Malaysia (2006)

Appendix 2 Standard for Control while Chilling Food

        Source: DCA Malaysia (2006)

Appendix 3 Standard for Control while Cold Storage of Food

Source: DCA Malaysia (2006)

Leave a Reply

Your email address will not be published / Required fields are marked *