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Credit/Refund Policy

We guarantee that in case you are eligible for a refund according to our Money Back policy, we will transfer the money you have paid for the order back to your credit card.


If you are from the European Union and paid the VAT when ordering with us, please note that VAT is non-refundable.


Also, we can offer you another option of saving this money as a credit with us. Instead of having money back to your account, you can choose to store this money at your balance and use it for your next orders with us. In case you agree to this option, one of our $9.99 bundles of your choice will be added to your next order with us for free!

We believe that you deserve the highest quality products and service when ordering with Pro-Papers.

Thus, you will be able to get a 100% credit/refund if:

  1. We missed your deadline and it is too late for you to submit the final paper;
  2. We failed to find the writer and complete the paper for you (such occasions are very rare and we inform our customers beforehand);
  3. You have paid for the order and then decided to complete the assignment on your own (and informed us right after you placed it) given that no writer has been assigned.

You will be eligible for a 75% credit or a 65% refund if:

  1. You decided to cancel the order and the writer had already started working on it (so the writer will get some compensation).

You will be eligible for a 60% credit or a 40% refund if:

  1. More than half of the deadline has passed and the writer has already been assigned;
  2. You have sent the order for revision and we failed to revise the final paper for you.

If we miss the deadline (does not apply to any revisions):

  1. In case you can let us have more time, we will recalculate the price for you and a partial credit/refund will be given;
  2. In case you do not need the paper anymore, a full credit/refund will be given.

Please note that we are not responsible for the number of right answers provided for you if you place an order for solving multiple choice questions. If our writer provides you with the answers and more than half of them are solved wrong, you will be eligible for a partial credit/refund.

CREDIT/REFUND POLICY ON DELIVERED ORDERS

After the writer has finished working on the order, we deliver you the final product. You are able to download the final files either by clicking the links in the email or be downloading the final files from your personal account.

When you download the file, you receive your final product, and you gain the right to use it. If you notice that some of your initial requirements have not been met, you can send the order for a free revision.

Although we guarantee that all papers are plagiarism-free, it can happen that we have missed something. It happens very rarely, and in case more than 10% of the paper was plagiarized, we guarantee that 100% of money you have paid will be refunded/credited.

Also, if the current writer fails to complete/revise the paper for you, we will assign a new writer who will meet all requirements you have.

Disputes

We do understand that sometimes the abovementioned rules are not applicable. If you do not agree to the options that were given to you, you may request for the Dispute and we will review the order more thoroughly and will come up with other ways how to resolve such disputes.

If you are willing to dispute the order, please make sure that you have sufficient evidence to support your claim.

If credit/refund was issued:

  1. the final product becomes the property of Pro-Papers and will be published online for commercial purposes on our website;
  2. you lose the right to use the final product or any other materials that were delivered to you by Pro-Papers.

Please note that we do not guarantee that you will receive a particular grade. If you use the delivered paper, it means that you are satisfied with its quality and all your instructions have been met. Thus, if you receive a poor grade, no credit/refund will be given.


Please note that we are not responsible for the number of right answers provided for you if you place an order for solving multiple choice questions. If our writer provides you with the answers and more than half of them are solved wrong, you will be eligible for a partial credit/refund.