Terms of use

1.1. “Company”, “Our” or “We” means and refers to Palantis Group s.r.o., a company registered in Czech Republic. Therefore, the sale of all our services is regulated by laws and regulations of Czech Republic.

1.2. “Customer”, "Cardholder" means and refers to the person who uses our Website and submits the Order to the Website.

1.3. “Order” means a set of requirements of the Customer regarding the product that is submitted by the Customer to our Website.

1.4. “Product” means any written paper or any other product that is completed and delivered by the Company in accordance to the requirements set by the Customer.

1.5. “Writer” means a freelance writer working for our Company.

1.6. “Website” means Pro-Papers.com

3.1. Our Company has the full copyright to the Product delivered to the Customer. All Products We provide are for research or reference only and may not be submitted as pieces of writing completed by the Customer.

3.2. You acknowledge and agree that a Product is for personal and non-commercial use only, and the payment you make is a reflection of the time and effort put into conducting relevant research and writing pertaining to your Order. You are not to reproduce, modify, redistribute, or display the Product in any way on the internet, on social media, or in the form of a hard copy, where such modification or distribution exceeds a reasonable limit necessary for personal use. Our Company never encourages or participates in any acts of academic dishonesty, and you agree you will not seek to mislead others about your work. When ordering with Pro-Papers, the Customer fully agrees to properly cite all ideas from the Products and the Website.

4.1. Our Company guarantees that all Order and format requirements provided by the Customer are followed by the Writer. We guarantee that level of plagiarism is lower than 10% (not including standard phrases, terminology, idioms, clichés, quotes, and parts of text the Customer requested that We take from certain texts).

6.1. The Customer has a right to receive a refund according to the Credit/Refund Policy. We guarantee that in case the Customer is eligible for a refund, we will transfer the money back to the original source of payment.

6.2. Customer can add funds to store credit balance and later use these credits to pay for the Products.

6.3. No credits stored at this website can be refunded.

6.4. All credits are nullified one year after they have been stored at this website.

7.1. To place an order at our Website, the Customer shall fill in the order form and provide all Product Requirements. At the stage of order placement, the Customer will be asked to provide contact information that will be used by the Company to contact the client regarding the Product and will never be shared, sold or disclosed to any third parties.

7.2. The price for the Order will depend on the type of paper, number of pages/slides/problems/questions, academic level and deadline selected by the Customer. Also, when the Customer prefers to add special features to the Order, the price will change accordingly. Further information about the prices can be found on the page “Prices”.

7.3. If the Customer orders editorial services (i.e. chooses “Editing” as the type of work for the Order), only up to 30% of the original text will be edited. If the text the Customer has provided for editing has initially had a plagiarism level of over 10%, the Company will not be responsible for the plagiarism level of the Product.

7.4. If the Customer provides the information or files necessary to complete the order within N days (where “N” is the number of days) upon making the Payment, the Company is eligible to add N days to the final deadline or recalculate the price for a new deadline as the Writer will have less time to complete the Order then specified by the original deadline.

7.5. If the Customer does not provide the information or files necessary to complete the order within 20% of the initial deadline, the Company has a right to:

7.5.1. Start working on the Order using the information and files that have been provided by the Customer, disregarding the missing information and files.

7.5.2. Start working on the Order and use information and files the Company sees fit instead of the missing information and files.

7.5.3. Not to start working on the Order until the Customer provides the information and files requested by the Writer or the Company.

7.6. The Company may request that the Customer provides information and documents confirming that the Customer is the original cardholder and that the Customer was the one making the payment for the Order. This would be done in cases when a) the price for the order exceeds $300; b) Customer’s profile information does not match the credit card information the Company receives from the payment processors; c) there are indications of potentially fraudulent activity or reasons to believe it has occurred.

7.7. The information and documents that may be requested under the Clause 7.6 include but are not limited to a) receipts; b) photos of the credit card that was used to make the payment with the last 4 digits visible and all the other information blurred; c) photos of the ID with all the information blurred except for the first name, last name, and the country/state; and d) official notifications from the bank that issued the credit card that was used to make the payment. We use such information only to confirm the validity of the payment and do not provide it to any third parties.

7.8. If the Customer refuses to provide information under the Clause 7.6, the Company has a right to refuse services to the Customer.

7.9. The Company has a right to delay the delivery of the Product until the Customer provides the information requested under the Clause 7.6 to confirm the validity of the payment. The Customer will not be eligible for a refund for Lateness as per our Credit/Refund Policy if the delay occurred under these circumstances.

8.1. We ask for personal information when we need it to provide a service to the Customer. We collect it by fair and lawful means, with the Customer's knowledge and consent.

8.2. Personal information is used by the Company to contact the Customer. The Company may contact the Customer by phone, email or live chat to obtain more information regarding the Customer’s Order or provide the Customer with additional information regarding the Company’s Products.

8.3. The Company will never share, sell or disclose any personal or contact information to any third parties unless it is required to resolve a financial dispute or requested by legal means. Our Company does not store any credit card details.

8.4. The Company is obliged to keep the name of the Customer in complete confidentiality.

8.5. The Customers can request personal data deletion and/or account deletion by emailing the Company at support@pro-papers.com, contacting Customer Support in live chat or over the phone.

8.6 The Company records all the calls made to or from the Company’s number. The Company uses the call recordings for staff training, adding information to the Order, resolving any types of disputes, and providing them to the relevant authorities if legally required or to payment processors in case financials disputes occur.

9.1. In case the Customer participates in the Referral program, the Customer has to provide the Beneficiary Info and Customer Support will have to verify it. Payment period is between 16th and 20th of the month. Beneficiary Info should be provided at least a week before the payment period. Customers will receive 10% of the sum paid by other Customers referred to our Company by the Customer. Spam, social network spam, email spam or any other means that can harm the Company’s reputation should not be used by the Customer to promote our Website.

9.2. Referral program will be terminated if the Customer uses duplicate accounts or misuses our Referral program. In this case, the Company may decide to withhold funds collected by the Customer.

9.3. Customer can withdraw any sum that exceeds $50 from his or her Referral Balance.

11.1. IN NO EVENT WILL WE OR OUR SHAREHOLDERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING ACADEMIC SANCTION, LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR A PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO $100.

11.2. Our Company shall not be liable if the Customer submits the product to any academic establishment as such use is prohibited by Clause 3.1. of these Terms of use.

11.3. It is the Cardholder's responsibility to know the laws concerning essay writing services in his or her country or state of domicile.

11.4. The Company can unilaterally change these Terms and Conditions.

12.1. You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of a Product; (2) use of the Website; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property, copyright and contractual rights; or (6) any fraudulent or negligent act connected to your use of the Website or a Product. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

13.1. THE WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE WEBSITE AND PRODUCTS WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITE’S CONTENT OR THE CONTENT OF ANY PRODUCT. WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS IN A PRODUCT, (2) PERSONAL INJURY, ACADEMIC SANCTIONS, OR MONETARY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY PRODUCT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF SUCH PRODUCT, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OFFERED THROUGH THE WEBSITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.