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Figure 1 the CRM Life Cycle
Figure 2 Employment Growth in the US Healthcare Sector versus Other Industries
Figure 3 Sample CRM process
Figure 4 the SERVQUAL Model
Figure 5 Conceptual Framework for CRM Strategies in Healthcare Organizations
Figure 6 Distribution of Responses per Question
Figure 7 Distribution of Responses on the Basis of Study Components
Table 1 Significance of Test Variables
Please rank answer these questions by writing 1 to 7 (1 Disagree the most; 7 Agree the most)
DM3 Economic data (healthcare spending per month, etc.)
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